MONDAY, 31 AUGUST 2026
Good morning, support team
Here’s what needs your attention today.
ACTION QUEUE
Needs attention
LIVE ACTIVITY
Recent activity
CUSTOMER PORTFOLIO
Recent customers
| Customer | Phone | Registered | Financing | Device | Status | Actions |
|---|
Customer registration
Register a new cash customer or submit a credit application.
Register customer
Register cash customers or submit a full credit application for support approval.
CUSTOMER PORTFOLIO
Customers
View all registered customers, their devices, KYC and outstanding balances.
| Customer | Contact | Device | Device location | Device status | KYC | Outstanding balance | Actions |
|---|
No customers found
Try a different search or status filter.
DEVICE CONTROL
Devices
Enroll financed phones and manage their policy state.
Register device inventory
Register the device before assigning it to a customer.
| Device | Customer | Serial / IMEI | Stock age | Heartbeat | Location | Policy | Status | Actions |
|---|
No devices found
Registered inventory and customer-assigned devices will appear here.
COLLECTIONS
Payments
Monitor repayment activity across the customer portfolio.
RECENT TRANSACTIONS
Payment activity
Unknown PayBill account numbers are retained as UNMATCHED for support follow-up.
| M-Pesa reference | M-Pesa sender | Account no. | Amount | Device | Time | Status |
|---|
No payment activity
Real customer payments will appear here.
POINT OF SALE
First deposit
Settle the required deposit before releasing the device and starting daily payments.
Collect first deposit
Select a customer with an assigned device. Confirm a PayBill payment or send an STK Push.
Cash sale
Sell a device at its full one-time price through STK Push. No daily repayment is created.
FINANCE
Expenses
Track non-device costs and total portfolio profitability.
Money-out expense
Record general expenses that are not related to acquiring a specific gadget.
Expense ledger
| Description | Category | Amount | Date |
|---|
OPERATIONS
Operations workspace
Manage stock, agents, client approvals, assignments, sales, ledgers and reports.
Admin location refresh: waiting for data
INVENTORY
Available and allocated stock 0
Devices at 21 or more days in stock are flagged for action.
| Device | Serial / IMEI | Registered | Stock age | Stock status | Current holder | Last device location | Cash price | Credit total | Deposit | Daily payment | Repayment days |
|---|
PORTFOLIO
Sold units 0
Track customer repayment progress for every sold device.
| Device | Customer | Sale type | Total financed | Paid | Balance remaining | Progress | Status |
|---|
Set prices before allocation
Agent assignment
Assign available phones to an agent before they sell.
Assign device to customer
Select a device from your allocated stock. Collect the first deposit from POS after assignment.
KYC QUEUE
Review requests
| Client | Submitted by | Status | Action |
|---|
PORTFOLIO
Clients and sales
| Client | KYC | Device | Sale status | Seller |
|---|
SMS broadcast
Queue an approved message for customer communication.
CUSTOMER CONVERSATIONS
Support inbox
Reply directly to customers in the shared support conversation.
| Customer | Last message | Updated | Status | Actions |
|---|
No support conversations
Customer messages will appear here.
ACCOUNTABILITY
Audit log
Every support action is recorded with its actor, reason and timestamp.
ADMINISTRATION
Staff access
Create a staff account for a trusted team member.
Register staff account
Only administrators can create accounts. New accounts default to the agent role.
